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We will need for you to submit a voided check from your new account in order for us to verify information through the bank. Contact us immediately at 972-205-2491 to let us know of the change. Then, you may submit the new information by mail or in person.
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It saves you time by not having to write out a monthly payment. It also saves postage (if you pay by mail) and gas (if you pay in person), and ensures that your account is paid on time.
Residential and Commercial customers who have a current utility account and a checking or savings account can sign up.
This service is free of charge to our customers. However, check with your financial institution to see if they charge any related fees.
Your utility account balance must be current, with no outstanding balance due. Then, at the next billing cycle, you should be enrolled in Automatic Bank Draft unless your new bill was printed during the enrollment process.
Yes. You will receive a bill each month. Once you are enrolled with Automatic Bank Draft, you will notice a message on the bill that states: "Draft Customer Do Not Pay."
Currently, the draft is the 18th day after the billing date. If this falls on a weekend or holiday, it will be processed on the next business day. Each month, the exact draft date will be noted on the bill you will continue to receive in the mail.
Dates cannot be selected due to the billing cycle process.
If you need to make alternate payment arrangements, contact us immediately at 972-205-2491. Otherwise, there will be an insufficient funds fee charged to your account if the draft is not completed in full.
No. At this time, the entire utility bill is drafted for payment.
Yes, but please check with your financial institution first since not all savings and loans or credit unions provide for drafting on checking or savings accounts.
No problem. Automatic Bank Draft can be transferred to another account. You will need to call 972-205-2491 to advise us that you want the draft forwarded to the new address.
Yes. When you complete the Automatic Bank Draft Application Form (PDF), include the account's service address and your voided check and bank account information.
We can draft for more than one utility account. Just complete one application form (PDF), list all the utility accounts on a separate sheet and return both with a voided check.
Yes, unless you are on budget billing. When you complete the Automatic Bank Draft Enrollment Form (PDF), write in the amount you wish to contribute on the P.A.I.D. Program Contribution box in even dollar amounts of $1 or more, or round up the payment to the nearest dollar.