NEWS - updates
The City of Garland is closely monitoring COVID-19 in our community. We will post status updates after 2 p.m. each day. Visit the Disease Information page for resources, FAQs, City service updates and more.
What is the Video Crime Watch Program?
Garland, like many communities, has seen an increase in private surveillance systems. Businesses, residences, and property owners use them to effectively prevent crime and capture images to help police solve crimes and identify criminals. To assist our community partners in identifying footage that may assist in a criminal investigation, the Garland Police Department has created the Garland Video Crime Watch (VCW) program. An extension of our existing Neighborhood Crime Watch programs, it allows citizens to voluntarily add their video systems to a map that can be used by officers and investigators to quickly canvas an area for possible video evidence. By bridging technology and our community, this initiative will help the Garland Police Department and our community to quickly identify and recover critical video footage related to criminal investigations.
How does it work?
For residents and businesses, follow this link (Garland Video Crime Watch Survey) and complete the survey. Please note, the system is strictly voluntary and cannot provide direct access to any surveillance system. Once completed, double-check the pin map to ensure an accurate location and hit “submit”. To update information or to be removed from the program, please contact the Program Administrator at the number or email below.
If a crime occurs, a police officer or detective can review the interactive map to identify locations that may have footage to assist in an investigation. This can include footage of an offense or any aspect of a case. The map will provide contact information for who can access the stored footage and how to contact them. That person can then review their system to identify any footage that might be useful to an investigation and re-contact the officer or investigator to provide additional information or access to the footage.
The goal is to provide a simple process for investigators and officers to identify citizens and businesses that have systems and are willing to assist in criminal investigations.
NOTE: The system is strictly voluntary and cannot provide direct access to any surveillance system.
Going on Vacation or Traveling for the Holidays?
We have the program for you! The Vacation Watch Program.
Uniformed volunteers in a marked Garland Police car check the homes of Garland citizens who are away from home on vacation to ensure that no burglar has broken in and taken their possessions. If you would like to have your home placed on the Vacation Watch list, download and complete the Vacation Watch Request Form (PDF).
This service is available to any homeowner within the city limits of Garland.
Online Alarm Registration Now Available
The Garland Police Department will begin using a third-party partner, along with an online website, for the management of its alarm permitting and billing. The program used on the website is called CryWolf.
ALL alarm related services including: alarm permit registrations, renewals, and payments can be accomplished online or by mail. The Garland Police Alarm Unit will continue to assist residents as needed, in person, by phone, or by email. Central Square Corporation will provide false alarms notifications, billing, and collections services. Central Square Corporation provides customer service support at 1-855-664-4346 from 9:00 am - 5:00 pm, Monday through Friday.
Individuals needing to register their alarm system or renew their permit can log into the website here at Alarm Permits - CryWolf.
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The mission of the Garland Police Department is to enhance the quality of life for our community by reducing crime and the fear of crime.
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View all of the current Garland Police Department Unit Profiles.
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